Living our values
To guide our journey and to help us deliver the best possible service to our customers, Anchor Hanover’s values define the way we act.
Anchor Hanover’s values
We are positive about our work, each taking responsibility for doing a brilliant job and we focus on and celebrate our successes. We are personally accountable for our actions and keep our promises.
We care about people and show kindness, putting excellent customer service at the heart of what we do. We listen and encourage a variety of perspectives to be shared. We are inclusive and value everyone for who they are in helping us succeed as an organisation.
We demonstrate courage to shape a better future by constantly seeking to move forward; improving and innovating our services to make a difference. We break down barriers and build connections through collaboration. We’re pioneers in our services.
We show integrity and demonstrate openness and transparency in everything we say and do. We are reliable, keep things simple and have honest conversations about what matters. Customers and colleagues trust us to keep to our word.
At Anchor Hanover we believe that living these values will ensure our services meet the changing needs and aspirations of people in later life, now and for the future.