As an individual, you provide the answers. Together, we enrich lives.
Everyone at Anchor Hanover shares a passion for supporting residents in whatever way they need us, this is never more prominent than in the beating heart of our organisation: our customer centre.
We openly support each other in an environment where there’s always someone who will go out of their way to offer help and advice because caring for others is a core part of our work and who we are. This doesn’t just mean caring for our residents but our colleagues too.
A career with a clear purpose
In our customer centre we have 9 teams all working towards the same goal where older people can love living in later life. See where you can fit in below or check out our customer service apprenticeship scheme and gain your level 2 qualification.
We are the first point of contact for people enquiring about living with Anchor Hanover
Customer Service – Rented Housing
We provide administrative and lettings tenancy support to rented housing customers.
Customer Service – Home Ownership
We provide administrative support to leasehold customers, next of kin and solicitors during the sale of a leasehold property.
Application Assessment Team
We ensure anyone living with us is appropriately housed so our communities remain safe.
We log and track all types of customer feedback and support colleagues in their responses.
Customer Debt Recovery
We’re responsible for managing high-risk, rental arrear cases for current and former customers.
We’re responsible for dealing with customer credit and arrears for home ownership and retirement properties.
Customer Service Support
We provide general administrative support to all colleagues in the most effective and cost-efficient way.
Anchor Hanover On Call
We provide 24/7 support service to over 29,000 properties providing advice, repairs, and emergency assistance.
We provide the customer services function with a forecasting and scheduling service, as well as a wide range of reporting and MI.
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What our colleagues say
Why join us?
Our rewards and benefits
Love what you do…and get rewarded. Find out more about our rewards and benefits.
Our learning and development
Develop your skills…and go the distance. Find out more about learning and development with us.
Our culture and values
Find where you belong…and join a community. Find out more about our culture and values.
Join our team
Find a role you love…and join our team. Find out more about joining our team.