Existing residents
How we can support you during coronavirus
We recognise, see and hear how much coronavirus is affecting the people living with us. Our colleagues are working in different ways to support you and on these pages of our website we aim to provide information and useful guidance to help you stay well during coronavirus.
Find out moreManage your payments
There are a number of ways that you can make a payment. You can find all of the options listed here.
Read moreReport a repair
Residents living in housing schemes without a manager based on site can report a non-emergency repair using our online form.
Report a non-emergency repairLogin to MyAccount
Residents in legacy Anchor properties can securely access your rental and leaseholder account details through MyAccount. This will be launched for legacy Hanover residents in Summer 2020.
View and manage your accountCustomer relations and feedback
You can contact the Customer Relations team by completing one of our ‘We welcome your feedback’ forms available at our locations or by using an online form.
Get in touch-
![]()
Learn about and join the Residents' Council
Find out about the work of the Residents' Council and register your interest in joining here.
-
![]()
Transfers and mutual exchange
We know that where you want to live and your circumstances can change over time. That's why we're happy to offer a transfers and mutual exchange opportunities.
-
![]()
Selling your home
Nearly all leases and transfer documents allow you to sell your home on to another private individual with our approval.
-
![]()
Ending your tenancy
To end your tenancy, you must use one of the methods explained here and let us know in writing at least one calendar month before you leave.
BeWise
Our free service has been driving vast savings and generating additional income for residents since 2012.
Find out more
Pet friendly
We recognise the benefits of owning a pet and therefore have a ‘pet friendly’ policy that covers all of our rented retirement housing and care homes.
Find out more
BeActive
BeActive is our new wellness and movement programme to support people living with us to take care of their overall health and wellbeing.
Find out more-
![]()
Anchor Hanover’s Lesbian, Gay, Bisexual and Trans group
Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.
-
![]()
Guide to MyAccount
MyAccount allows Anchor Hanover residents to securely access their personal information online, including rental and leaseholder account details. Find out more.
-
![]()
Anchor Hanover on Call emergency care
At Anchor Hanover we understand that your peace of mind is paramount, Anchor Hanover on Call is our emergency call service monitored 24-hours a day.
-
![]()
Guide to housing locations with guest rooms
Many Anchor Hanover locations offer a guest room that can be used by Anchor Hanover residents. You can see a list of locations that offer guest rooms here.
-
![]()
Anchor Hanover's community grants
Anchor Hanover’s community grants support community activities, to improve the quality of life for our customers. Find out more and how to obtain a community grant here.
-
![]()
Mobile telecare service
We have joined forces with Oysta, a company which specialises in mobile safety and security to bring you a range of mobile devices and our telecare service.
-
![]()
Legacy Hanover resident helpsheets
Guidance on policies for residents living in legacy Hanover locations.
-
![]()
Anti-social behaviour helpsheet
This helpsheet provides an outline of what may constitute anti-social behaviour and what we will do if you let us know about a problem.
-
![]()
Customer Impact Report
Our Customer Impact Report details some of the ways we put customers at the heart of everything we do.
-
![]()
Publications
We produce a selection of publications to keep our customer up-to-date with what’s happening across Anchor Hanover, such as Life magazine, and our Annual Reports.
-
![]()
Customer information sheets on legislative changes
We create a range of downloadable information sheets and statements on specific topics for our residents as the need arises.
-
![]()
Customer Privacy Notice
We take our data protection responsibilities seriously and only collect information needed to manage our business. Here you will find our Customer Privacy Notice.
