Anchor Hanover residents can access a wide range of services, information and advice online.
On these pages you'll find guidance and tools to help you live well in your Anchor Hanover home, as well as information about the different ways you can get involved with the organisation and influence what we do.
How we can support you during coronavirus
We recognise, see and hear how much coronavirus is affecting the people living with us. Our colleagues are working in different ways to support you and on these pages of our website we aim to provide information and useful guidance to help you stay well during coronavirus.Find out more
Manage your payments
There are a number of ways that you can make a payment. You can find all of the options listed here.Read more
Login to MyAccount
Residents living in our properties can securely access your rental and leaseholder account details through MyAccount.View and manage your account
About your home and community
Guide to MyAccount
MyAccount allows Anchor Hanover residents to securely access their personal information online, including rental and leaseholder account details.
We produce a selection of publications to keep people living with us up-to-date, such as Life magazine, our Handbooks, Residents Annual Reports and Customer Impact Report.
Independent Customer Complaints Panel
The Independent Customer Complaints Panel is made up of residents from rented and leasehold locations and can provide an impartial view on how a complaint has been handled by Anchor Hanover.
Neighbour disputes and anti-social behaviour
We believe all residents are entitled to enjoy their home in peace free from dispute and anti-social behaviour. This page explains what to do if you have are experiencing a problem.
Anchor on Call emergency care
At Anchor Hanover we understand that your peace of mind is paramount, Anchor Hanover on Call is our emergency call service monitored 24-hours a day.
Diversity and Inclusion
Anchor Hanover ensures that dignity, equality and justice are central to the way we work, and that the distinctive, diverse and unique contributions of our employees and customers are valued.
Guide to housing locations with guest rooms
Many Anchor Hanover locations offer a guest room that can be used by Anchor Hanover residents. You can see a list of locations that offer guest rooms here.
Selling your home
Nearly all leases and transfer documents allow you to sell your home on to another private individual with our approval. Find out more about selling your home and using Retirement Homesearch here.
Transfers and mutual exchange
We know that where you want to live and your circumstances can change over time. That's why we're happy to offer a transfers and mutual exchange opportunities.
Ending your tenancy
To end your tenancy, you must use one of the methods explained here and let us know in writing at least one calendar month before you leave.
Find out about the different ways you can get involved in shaping policies and improving the performance of services provided to residents across Anchor Hanover.
The Residents' Council is made up of engaged residents who work with us collaboratively to improve and develop services and hold Anchor Hanover to account.
The Scrutiny Panel is made up of engaged residents whose role is to ask the questions, review the services and make recommendations to improve the services provided by Anchor Hanover.
Anchor's Lesbian, Gay, Bisexual and Trans Group
Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.
Our BeWise services offer free and confidential advice to all Anchor Hanover residents and colleagues on a range of topics to make the most of your money.
BeSupportive is our telephone based befriending service aiming to help tackle the increased loneliness experienced by many people living with us.
BeActive is Anchor Hanover's new wellness and movement programme to support the older people living with us to take care of their health and wellbeing.
Anchor Hanover’s Get Connected programme provides support and guidance for people living and working with us on all things digital.
Resident virtual coffee mornings
Join the Engagement Team and other residents every Tuesday at 11am for a virtual coffee morning on Zoom.
Mobile telecare service
We have joined forces with Oysta, a company which specialises in mobile safety and security to bring you a range of mobile devices and our telecare service.
Anchor Hanover's community grants
Anchor Hanover’s community grants support community activities, to improve the quality of life for people living with us. Find out more and how to obtain a community grant here.
Customer information sheets on legislative changes
We create a range of downloadable information sheets and statements on specific topics for our residents as the need arises.