Existing residents
How we can support you during coronavirus
We recognise, see and hear how much coronavirus is affecting the people living with us. Our colleagues are working in different ways to support you and on these pages of our website we aim to provide information and useful guidance to help you stay well during coronavirus.
Find out moreManage your payments
There are a number of ways that you can make a payment. You can find all of the options listed here.
Read moreReport a repair
Residents living in housing schemes without a manager based on site can report a non-emergency repair using our online form.
Report a non-emergency repairLogin to MyAccount
Residents living in our properties can securely access your rental and leaseholder account details through MyAccount.
View and manage your accountCustomer relations, complaints and feedback
You can contact the Customer Relations team and find information about our complaints policy and procedure here.
Get in touchAbout your home and community
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Guide to MyAccount
MyAccount allows Anchor Hanover residents to securely access their personal information online, including rental and leaseholder account details.
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Resident publications
We produce a selection of publications to keep people living with us up-to-date, such as Life magazine, our Handbooks, Residents Annual Reports and Customer Impact Report.
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Independent Customer Complaints Panel
The Independent Customer Complaints Panel is made up of residents from rented and leasehold locations and can provide an impartial view on how a complaint has been handled by Anchor Hanover.
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Neighbour disputes and anti-social behaviour
We believe all residents are entitled to enjoy their home in peace free from dispute and anti-social behaviour. This page explains what to do if you have are experiencing a problem.
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Anchor Hanover on Call emergency care
At Anchor Hanover we understand that your peace of mind is paramount, Anchor Hanover on Call is our emergency call service monitored 24-hours a day.
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Diversity and Inclusion
Anchor Hanover ensures that dignity, equality and justice are central to the way we work, and that the distinctive, diverse and unique contributions of our employees and customers are valued.
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Guide to housing locations with guest rooms
Many Anchor Hanover locations offer a guest room that can be used by Anchor Hanover residents. You can see a list of locations that offer guest rooms here.
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Selling your home
Nearly all leases and transfer documents allow you to sell your home on to another private individual with our approval. Find out more about selling your home and using Retirement Homesearch here.
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Transfers and mutual exchange
We know that where you want to live and your circumstances can change over time. That's why we're happy to offer a transfers and mutual exchange opportunities.
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Ending your tenancy
To end your tenancy, you must use one of the methods explained here and let us know in writing at least one calendar month before you leave.
Anchor Hanover Phonebook
Find the direct telephone numbers for all our housing locations and care homes in the Phonebook.
Use the phonebookGetting involved
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Resident engagement
Find out about the different ways you can get involved in shaping policies and improving the performance of services provided to residents across Anchor Hanover.
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Residents' Council
The Residents' Council is made up of engaged residents who work with us collaboratively to improve and develop services and hold Anchor Hanover to account.
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Scrutiny Panel
The Scrutiny Panel is made up of engaged residents whose role is to ask the questions, review the services and make recommendations to improve the services provided by Anchor Hanover.
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Anchor Hanover’s Lesbian, Gay, Bisexual and Trans Group
Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.
Wellbeing
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BeWise services
Our BeWise services offer free and confidential advice to all Anchor Hanover residents and colleagues on a range of topics to make the most of your money.
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BeSupportive
BeSupportive is our telephone based befriending service aiming to help tackle the increased loneliness experienced by many people living with us.
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BeActive
BeActive is Anchor Hanover's new wellness and movement programme to support the older people living with us to take care of their health and wellbeing.
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GetConnected
Anchor Hanover’s Get Connected programme provides support and guidance for people living and working with us on all things digital.
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Resident virtual coffee mornings
Join the Engagement Team and other residents every Tuesday at 11am for a virtual coffee morning on Zoom.
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Mobile telecare service
We have joined forces with Oysta, a company which specialises in mobile safety and security to bring you a range of mobile devices and our telecare service.
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Anchor Hanover's community grants
Anchor Hanover’s community grants support community activities, to improve the quality of life for people living with us. Find out more and how to obtain a community grant here.
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Customer information sheets on legislative changes
We create a range of downloadable information sheets and statements on specific topics for our residents as the need arises.
