Join the Residents Council

Anchor Hanover’s ambition is to transform housing so people can have a home where they love living in later life. To do this, we work in a collaborative way with residents, both nationally and at a local level. We are committed to delivering a culture of resident engagement and a way of working that puts residents at the heart of our decision making.

Key to this is the Anchor Hanover Residents’ Council, which is made up of up to 8 current residents who work with us to improve or develop services and hold Anchor Hanover to account.

The key responsibilities of the Residents’ Council are:

Consulting with Anchor Hanover on major initiatives to make sure they meet the needs of our residents
Working with Anchor Hanover to co-create our resident engagement strategy
Giving input to internal audit work relating to services to residents
The Resident’s Council hold Anchor Hanover to account by:
Making sure we engage with and listen to the views of residents when making decisions that relate to our housing and support
Having oversight of Anchor Hanover business performance, identifying reviews and making sure all regulatory standards are met or exceeded

A member of the Residents’ Council has elected to take the lead role in one of the following:

Communications group
Property group
Value for Money Oversight Committee
Equality, Diversity and Inclusion
Health and Wellbeing
Technology & Innovation
Estate Management Rental
Estate Management Leasehold

Full face-to-face Residents’ Council meetings are held at least two times per year. They are normally attended by either Anchor Hanover’s Chief Executive or Managing Director of Housing Operations. Further meetings are held as required using video conferencing technology.

The Residents’ Council will produce an annual report to the Board of Anchor Hanover and they have the power to request the attendance of other senior colleagues at their meetings.

Where Anchor Hanover housing locations have local Residents’ Associations, the members of the Resident’s Council will coordinate with these groups and individual residents, to make sure as many people’s voices and views are heard.