Neighbour disputes and anti-social behaviour
Anchor Hanover believes that all residents are entitled to enjoy their home in peace free from dispute and anti-social behaviour.
This page explains what to do if you have a neighbour dispute or are experiencing anti-social behaviour from others.
We have worked with our Scrutiny Panel (a group of residents whose job it is to scrutinise areas of Anchor Hanover service) to create this page and the resident helpsheets which provide advice and explain how we deal with neighbour disputes and anti-social behaviour.
Living in a communal environment means that small things you do can really help maintain good relations with your neighbours, the helpsheet below explains the things you can do.
Being Neighbourly helpsheet (issued June 2021)
We recognise that anti-social behaviour may occur and that this can seriously affect the quality of a person’s life.
Similarly, we also recognise the need to protect our colleagues from these behaviours, along with visitors to our locations and contractors doing work on our behalf.
This helpsheet provides an outline of what may constitute anti-social behaviour and what we will do if you let us know about a problem.
Download Anchor Hanover's Anti-Social Behaviour Helpsheet (issued June 2021)
When we deal with a report of anti-social behaviour we take this seriously and have procedures in place for the recording, monitoring and tracking of anti-social behaviour cases. Where an investigation finds that there is a case of anti-social behaviour we will take action proportionate to that behaviour.
Letting us know you have a problem
If you need to make a report of anti-social behaviour, please contact your location manager in the first instance.
If you do not have a location manager, then you can contact our Customer Relations team;
Email the team
Email: [email protected]
Write to the team
2 Godwin Street
Call the team
0345 602 5516 (Monday to Friday 8am - 6pm)
Customer relations, complaints and feedback
We pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences.
Independent Customer Complaints Panel
The Independent Customer Complaints Panel is made up of residents from rented and leasehold locations and can provide an impartial view on how a complaint has been handled by Anchor Hanover.
The Scrutiny Panel is made up of engaged residents whose role is to ask the questions, review the services and make recommendations to improve the services provided by Anchor Hanover.