We produce a selection of publications to keep people living with us up-to-date with what’s happening across Anchor Hanover.
Our handbooks provide people living with us with all the information they may need about their home. Your handbook should always be read alongside your tenancy agreement/lease/transfer document. You can read the current handbooks here:
Life, our magazine for those who live with us, covers topics including:
- Anchor Hanover updates – information and updates about changes within Anchor Hanover that may affect those living with us
- Community and involvement – what’s happening at our retirement communities and how to get involved in Anchor Hanover activities
- Outside of Anchor Hanover - what's happening in the wider world that might affect or be of interest
Feedback from our residents helps shape how Life looks and what we include and we regularly provide a form for feedback on the magazine.
Residents Annual Reports
Our resident annual reports give a summary of how well we’ve delivered our services in the last 12 months and some of the improvements we’ve made since last year. We produce an individual report for our rental tenants and one for our leasehold/freehold homeowners. Residents were involved in helping to decide the content as well as the look and feel of the reports.
Customer Impact Report 2018
Our 2018 Customer Impact Report details some of the ways we have put customers at the heart of everything we do. From the local involvement of our customer-facing colleagues and the formal meetings of our Customer Council, to volunteering and community grants, this report covers how customers and colleagues have worked together over the last year to make a difference at our locations and in the wider community. This report looks at what has changed as a result of customer involvement during this period and assesses each activity to see what impact it had on our services and whether it provided value for money.
Our next Customer Impact Report will be published on this page March 2021.
We also produce a number of resident helpsheets that give more detailed information on a range of specific topics. These are available to all residents through your local manager. Find the direct telephone numbers for all our locations in the Phonebook.Phonebook