Resident publications

We produce a selection of publications to keep people living with us up-to-date with what’s happening across Anchor Hanover. 

Resident Handbook

Our handbooks provide people living with us with all the information they may need about their home. Your handbook should always be read alongside your tenancy agreement/lease/transfer document. You can read the current handbooks here:

Tenant Handbook - Rented Properties (2021)

Life

Life, our magazine for those who live with us, covers topics including:

• Anchor Hanover updates – information and updates about changes within Anchor Hanover that may affect those living with us
• Community and involvement – what’s happening at our retirement communities and how to get involved in Anchor Hanover activities
• Outside of Anchor Hanover - what's happening in the wider world that might affect or be of interest 

Feedback from our residents helps shape how Life looks and what we include and we regularly provide a form for feedback on the magazine.

Read the latest edition of Life for rental tenants

Read the latest edition of Life for homeowners

Residents Annual Reports

Our resident annual reports give a summary of how well we’ve delivered our services in the last 12 months and some of the improvements we’ve made since last year. We produce an individual report for our rental tenants and one for our leasehold/freehold homeowners. Residents were involved in helping to decide the content as well as the look and feel of the reports.

Residents Annual Report 2020 (Homeownership)

Residents Annual Report 2020 (Rented)

Customer Impact Report 2018

Our 2018 Customer Impact Report details some of the ways we have put customers at the heart of everything we do. From the local involvement of our customer-facing colleagues and the formal meetings of our Customer Council, to volunteering and community grants, this report covers how customers and colleagues have worked together over the last year to make a difference at our locations and in the wider community. This report looks at what has changed as a result of customer involvement during this period and assesses each activity to see what impact it had on our services and whether it provided value for money.

Download Anchor’s Customer Impact Report (31 March 2018)

Our next Customer Impact Report will be published on this page March 2021.