Loading
Anchor Homes
    • Our properties
      • Properties for rent
      • What could my new home be like?
      • 24-hour peace of mind
      • What is included?
      • Rented sheltered housing
      • Extra Care
      • Properties for sale
      • What could my new home be like?
      • Our property management service
      • Our tenure types
      • Independent living
      • Assisted living
      • Retirement villages
      • What could my new home be like?
      • A lifestyle you'll love
      • Wellbeing and support
      • Luxury care
      • Housing with care
      • Anchor Hanover On Call emergency care
      • Mobile telecare service
    • Our care homes
    • What could my new home be like?
    • Care home fees
    • Catering and making the most of mealtimes
    • Approach to wellness and activity
    • iPad technology in our care homes
      • Supporting your needs
      • Residential care
      • Dementia care
      • Respite care
      • Convalescence care
  • Guides & support
  • Become a supplier
    • News & events
    • News
    • Community events
    • Anchor Hanover's blog
  • Contact us
  • Existing residents
    • Call free on

      0330 433 1111

      Mon-Fri (8am-6pm)

      Sat (8am-4pm)

    • Request a call back
  • Individual
  • Careers
  • Professionals
  • Media
Anchor Homes
  • Individual
  • Careers
  • Professionals
  • Media
  • Home
  • Guides & support
  • Building on relationships

Coronavirus latest: Read our latest information here.

Building on relationships

At Anchor Hanover, we recognise that everyone is an individual. We work hard to get to know our customers, build relationships and ensure the service we provide is the one that people want.

Resident and staff member talkingThat’s why we have a range of ways to ensure that customers help shape the service they receive. These include our Customer Panel and Residents Council groups which form part of our Involving you customer engagement structure and ensure customer service and standards of service delivery are always at the forefront of decisions made by our board.

It’s also why, for example, we were one of the first organisations to sign up to Your Care Rating, a ground-breaking customer satisfaction survey conducted by IpsosMORI.

Your Care Rating was established so that all residents living within a care home are given the opportunity to provide views and feedback via an independent, confidential and standardised annual survey.

For those customers with dementia, it is particularly important that we take a person-centred approach. We work with residents, their families and friends to understand individuals’ life stories and build a picture of their preferences.

Our continued success is firmly founded on an unwavering commitment to openness, honesty and respect. You can trust us to ensure that the services we provide reflect that.

Was this information helpful?

Your comments help us understand the things users of our website find easy and useful as well as identify areas we can improve.

Thank you for your feedback!

  • The right people

    At Moore Place we are passionate about what we do and how we care for our residents. We are very proud of our caring team of professionals, dedicated to delivering personally tailored care and ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day.

  • Customer relations, complaints and feedback

    We pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences.

  • Meeting your changing needs

    Anchor Hanover understands the challenges we all face as we get older. As a valued customer you can be assured that should your needs change in future we will be on hand to offer you help and advice.

  • Learn about and join the Residents' Council

    Find out about the work of the Residents' Council and register your interest in joining here.

This website uses cookies which track activity so that you get the best possible experience. By continuing to use this website we will assume you are happy and cookies will be set. You can change your cookie settings at any time.

 

Contact

Call free on:

0330 433 1111

Mon-Fri (8am-6pm)

Sat (8am-4pm)

Request a call back Contact us

Newsletter

Sign up for our free monthly email newsletter

Award winning

 

Top 20 carehome.co.uk Award LaingBuisson Care Winner 2019

 

© 2021 Anchor Hanover Group

  • Terms and Conditions
  • Privacy Policy
  • Accessibility
  • Modern Slavery and Human Trafficking Policy
  • myHR staff portal
  • Facebook
  • Twitter
  • Instagram
  • Youtube

Login to Anchor Hanover

  • Favourites
  • Apply
  • Existing residents

Looking for a new home with Anchor Hanover? Register for a website account to save your favourite properties.

Enter your e-mail address or username.
Enter the password that accompanies your e-mail.
Register now
Forgotten your password? Click here to reset

Create a new account to apply for rented housing, or login to your existing account to manage your rented property.

Create new account or login

Residents can securely access your rental and leaseholder account details through MyAccount.

Access MyAccount

Property Finder

View properties via county

Share this page...

Share via social media

  • Facebook
  • Twitter
  • Whats App
  • Facebook messenger
  • Email

Search Anchor Hanover

Looking for property contact details? Use our property phonebook