We produce a selection of publications to keep our customers up-to-date with what’s happening across Anchor Hanover.
Life, our customer magazine, is sent out twice a year. The publication is split into three sections:
- Anchor Hanover updates – information and updates about changes within Anchor Hanover that may affect customers
- Community and involvement - all about customers and how you can get involved in Anchor Hanover activities
- Outside of Anchor Hanover - what's happening in the wider world that might affect or be of interest to customers
Feedback from customers helps to shape how the newsletter looks and what is included.
Anchor Hanover Annual Reports and Financial Statements
Each year we publish our Annual Report and Financial Statements to show what we have achieved and how we have improved the range of services we offer older people across England.
In today’s ageing society our housing, care and support is needed more than ever. Creating Anchor Hanover means we now have an organisation that can build on all our previous experience, using the breadth of services we offer and our financial strength to transform housing and care so more older people have a home where they love living.
There are great challenges and opportunities for us as providers of housing, support and care - as well as for our customers. As the number of people aged over 65 in England increases, so too will the demand for specialist housing and care. Responding to this increased demand requires a step-change in approach to ensure that our homes, care and support meet the very different needs and aspirations of the future.
Now is the time to be ambitious and to define a new future for older people’s housing, care and support.
Customer Annual Reports
Our customer annual reports give a summary of how well we’ve delivered our services in the last 12 months and some of the improvements we’ve made since last year. We produce an individual report for our rental customers and one for our leasehold/freehold customers.
Customers were involved in helping to decide the content as well as the look and feel of the reports. We’ve tried to take the parts of the legacy reports that customers liked and build those into the style of report we've produced for Anchor Hanover.
This year there are four versions of the reports (a home ownership version for legacy Anchor and legacy Hanover and a rented version for both). This is because for eight months of 2018-19 we were still separate organisations and the data reflects the fact integration was in the early stages between December 2018 and March 2019.