Guides and support

Living well in your home

Guide to housing locations with guest rooms

Living well in your home

Many Anchor Hanover locations offer a guest room that can be used by Anchor Hanover residents. You can see a list of locations that offer guest rooms here.

Anchor Hanover’s Lesbian, Gay, Bisexual and Trans Group

Living well in your home

Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.

Guide to MyAccount

Living well in your home

MyAccount allows Anchor Hanover residents to securely access their personal information online, including rental and leaseholder account details.

Customer relations, complaints and feedback

Living well in your home

We pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences.

Meeting your changing needs

Living well in your home

Anchor Hanover understands the challenges we all face as we get older. As a valued customer you can be assured that should your needs change in future we will be on hand to offer you help and advice.

Staying safe online

Living well in your home

With more of us using smart phones and tablets, it is important to be alert to the risk of scammers attempting to access your personal information.

Energy saving light bulbs explained

Living well in your home

Ancho Hanover’s Energy team have written this information to explain the key differences between the types of energy saving light bulbs available and help you decide which are the best for you.

Energy efficiency

Living well in your home

At Anchor Hanover we are committed to responsible energy management, reducing energy costs for our customers and minimising our environmental impact.

Winter home maintenance and preparing your home

Living well in your home

Click here to view some helpful home maintenance tips from Anchor Hanover to help you prepare your home for winter and avoid the cold.

Customer information sheets on legislative changes

Living well in your home

We create a range of downloadable information sheets and statements on specific topics for our residents as the need arises.

Language support service

Living well in your home

Anchor Hanover utilizes the skills of our diverse workforce to provide a language support service to help improve communication with our customers who don’t speak English as a first language.

Pet friendly

Living well in your home

At Anchor Hanover we recognise that pets provide companionship, comfort and love, and therefore have a ‘pet friendly’ policy that covers all of our rented retirement housing and care homes.