10 March 2020
Silk Court care home praised by Residents and Relatives in National Survey
A care home in Bethnal Green has been praised by its residents and their relatives and friends in a national survey on care standards.
The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Silk Court was given an overall rating of 931 out of 1,000 and 877 out of 1,000 by the residents, and their families and friends respectively. Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.
The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.
Only 26% of Britons thought care homes were a happy place to live while 90% of residents said they were happy living at Silk Court.
There was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45% of Britons thought care home residents were treated with dignity and respect when, in fact, all of the residents living at Silk Court said carers treated them with kindness, dignity and respect.
Renae Dixon, Manager of Silk Court, which is rated Outstanding by regulator The Care Quality Commission, said: “Our residents have really positive experiences in our care home, as this independent survey shows. We’re proud to have been praised for our care.
“While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones.
“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”
Claire Morgan, 91, who has lived at Silk Court for a year, said she is not surprised by the good survey results.
She said: “I am pleased the staff did so well. I’m very happy living here and the carers treat me well.
“I was lonely living in my own home after my husband passed away but I am not lonely here. My bed is made, my room is clean and I’m looked after. I have nothing to complain about.”
Friend Lillian Norris, 78, said she thought Silk Court’s results were brilliant.
She said: “The carers are fantastic. I enjoy living here, talking to the staff and residents, going to the parties and when staff help me with my jigsaw puzzles which I love doing.”
For more information on Anchor’s Silk Court phone 0800 731 2020.