29 January 2021
Anchor Hanover wins Accelerator PCA Showcase Award 2020
Anchor Hanover has been announced as winner of the Accelerator PCA Showcase Award 2020 in the Service Excellence During Crisis and Human-centred Leadership categories. Anchor Hanover was also a finalist in the Employee Wellbeing category.
The Accelerator PCA Showcase Awards celebrate organisations in any sector or industry for their remarkable efforts and innovation in customer service, employee wellbeing and leadership during the challenges of the 2020 pandemic.
Anchor Hanover Managing Director of Housing Operations, Chris Munday said:
We are delighted to win in two Accelerator PCA Showcase Awards in both the Service Excellence During Crisis and Human-centred Leadership categories. This honour is due to the hard work and dedication of all our colleagues at Anchor Hanover, whose unwavering commitment to supporting residents through these challenging times has ensured that we can continue to provide high standards of care and support across our services and continue to provide places where people love living in later life.
Anchor Hanover was honoured for providing exceptional residential services and care for older people throughout the pandemic.
Henry Hopkins, Founding Director of Accelerator, said:
We’re delighted to recognise Anchor Hanover as an Accelerator PCA Showcase Awards 2020 winner in the Service Excellence During Crisis category. Anchor Hanover’s entry was a great example of putting emotional needs of customers into their thinking. The care sector has clearly suffered during the pandemic and Anchor Hanover provided a highly engaging and innovative range of support packages to vulnerable care and retirement home residents, with positive impact and high resident take-up. They also demonstrated great collaboration with partners. In summary, Anchor Hanover really demonstrated their commitment to providing exceptional customer service and continuity in the context of the pandemic challenges. With its win in the Human-centred Leadership category, Anchor Hanover was also recognised for its focus on compassionate leadership and proactive communication with colleagues and residents. Anchor Hanover demonstrated exemplary evidence of 'push' communication, both to employees as well as residents. Their leaders understood how their external communications and engagement links with the community play a proactive role in the wellbeing of residents to prevent social isolation and loneliness. In summary, the winning entry in this category really demonstrated Anchor Hanover’s commitment to thoughtful leadership through change and clear, proactive communication.
About Anchor Hanover’s wins, Joe Fredericks, PCA Founding Director and Chief Strategy Officer, said:
These Awards provide a unique opportunity to celebrate what has been achieved over the past year and to gain much-needed recognition and external validation. This recognition stands as a testament to Anchor Hanover’s resilience, adaptability and focus on excellence against the odds, both internally and externally, in these uncertain times.