Manor Court care home praised by Residents and Relatives in National Survey
A care home in Plymouth has been praised by its residents and their relatives and friends in a national survey on care standards.
The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Manor Court was given an overall rating of 917 out of 1,000 and 895 out of 1,000 by the residents and their families and friends respectively. Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.
The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.
Only 26% of Britons thought care homes were a happy place to live while every resident said they were happy living at Manor Court.
There was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45% of Britons thought care home residents were treated with dignity and respect when, in fact, all of the residents living at Manor Court said carers treated them with kindness, dignity and respect.
Clair Webb, Manager of Manor Court, which is rated Outstanding by regulator The Care Quality Commission, said: “Our residents have really positive experiences in our care home, as this independent survey shows. We’re proud to have been praised for our care."
“While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones."
“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”
Joyce Keast, 84, who has lived at Manor Court for a year, said she is not surprised by the good survey results.
Joyce, who regularly plays the home’s piano to the other residents, said: “This is fabulous news and it’s nice other people love this home as much as I do."
“The staff are kind to me, and I love having my own room which I was able to pick the wallpaper for."
“I have made some wonderful friends here. They all have a special place in my heart."
“I love it when the Singing Gardener visits. We all sing along to his songs and have a good dance with the staff which brings a smile to my face.”
For more information on Anchor’s Manor Court phone 0800 731 2020.