Hanover Point

We remain open to new residents during lockdown. 

To start your enquiry, simply click “Enquire now” and call us or complete an enquiry form.

Our helpful team are still able to offer you all the information you need to find your next home - we’ll provide you with full details of the property including up to date information on current vacancies and our waiting list.

When inviting you to consider a property everyone’s safety and wellbeing is our absolute priority. 

To help you view the available property where possible we will send you photographs and videos and offer a virtual show round video call, where you will be able to speak to the friendly manager one-to-one and take a look around.

As you would expect, we will only invite you to view a property in person once it is empty, and after you confirm that no member of your household is displaying any symptoms or self- isolating. Our aim is for each viewing to be as safe and easy as possible, so during your visit the manager will observe social distancing at all times and you will be asked to follow handwashing guidelines and use a face covering in the communal areas. Ahead of your arrival the manager will open all the doors minimising your need to touch surfaces and ensuring rooms are well ventilated. They will also minimise risk by taking you to the property via the safest route possible and back up all other precautions with a thorough cleaning regime.

Your manager looks forward to welcoming you to your new home.

They will be your main point of contact and will work with you to ensure your move goes smoothly. To keep you and your new neighbours as safe as possible, we ask that you limit the number of people supporting your move and that everyone observes social distancing, wears a face covering and follows handwashing guidelines. Your manager will help make special arrangements if tradespeople such as decorators or carpet fitters need to visit your new home, and on the day of your move will help minimise your contact with other residents and arrange additional cleaning of the access routes you use.

They will continue to support you to settle in, offering you any advice and guidance you need to feel at home and confident in your choice to live with us.

During this difficult time, we recognise, see and hear how much coronavirus is affecting the people living independently with us across our retirement housing. 

While we need to temporarily change the way we deliver some services at this time, we want to help and support you as much as we can. 

As part of that support, we have introduced a range of new tools to compliment the existing wellbeing services we offer residents. These include services such as BeActive our free online wellness and movement programme and we have also partnered with UK-wide call companion provider Reengage to offer a free telephone-based befriending service, BeSupportive, to help those who may not have others to talk to. 

Where possible, we also put residents in touch with the many great local initiatives that aim to support people during this time and beyond.

Be assured, we’re making every effort to balance the impact of the restrictions with continuing to provide a range of services to keep you safe and secure and continuing to love later life.

Read more about how we are supporting our housing residents during coronavirus here.