Norton House care home

To start your enquiry simply click 'Make Enquiry' and call us or complete an enquiry form.

We’ll provide you with full details of the home, along with any other information you’d like such as sample menus and activity schedules.

While we can’t currently invite you to visit in person, a member of our friendly team can offer you a virtual show round, a video call or a FaceTime appointment, where you can speak to them one-to-one and take a look around the home and any rooms that are available.

We’re keen to show you what daily life is like here and for you to meet the staff providing care. You can also see for yourself the measures we’ve put in place to keep residents safe.

If you wish to take your enquiry further, an assessment will take place to make sure we can meet your loved one’s care needs. This will be arranged in a safe way by the senior care management team at the home and may be conducted virtually or at a safe social distance with the staff member wearing the required PPE.

Ensuring residents’ safety and wellbeing is our absolute priority.

We’ll put together a comprehensive settling-in programme with you and your loved one, designed entirely around their needs. This provides a dedicated package of one-to-one activities and support that minimises any potential risk of cross-infection while settling into the home.

We understand how important visits are and are pleased that government guidelines allow residents to nominate a single named person who can visit regularly during this period, supported by testing.

We’ll use this time to get to know each other and, most importantly, ensure there are plenty of opportunities to maintain regular contact with other family and friends using the latest video call technology. 

Our chef will arrange delicious meals to suit your loved one’s preferences and dietary requirements and discuss our menus going forward. And, from day one of moving in, our housekeeping teams make sure bedrooms and laundry services are tailored to their needs.

The home manager will discuss every area of moving-in with you in detail to make sure you and your loved one know exactly what to expect and feel confident and welcomed when they come to live with us

Our homes were among the first in the country to take part in the government’s care home testing programme in July 2020 – and we’ve been regularly testing colleagues and residents since.

• All care home colleagues are routinely tested twice every week.
• All residents are tested on admission to the home and then routinely. 

With residents’ safety and wellbeing our absolute priority, we want to assure you that we’re doing everything possible to prevent coronavirus entering our homes.

We are pleased that care home residents and workers have been prioritised to receive the COVID-19 vaccine.

The roll-out to Anchor care homes is underway with vaccination teams having visited every home and all residents having been offered a first vaccine. Vaccination teams are now in the process of revisiting homes to administer the second vaccine.

All new residents will also be prioritised for a vaccination on move-in.

Each of our homes is different so please speak directly to the manager of the care home you’re interested in.

Like any other infectious disease, coronavirus can be prevented from spreading with the right training, equipment and infection-control measures.

We are well equipped and have good stocks of high-quality personal protective equipment (PPE) which complies with government requirements.

Our in-house team are highly trained and experienced in ensuring a clean and safe environment and committed to protecting everyone living and working in our home through the consistent use of infection control measures. These measures include regular hand washing, social distancing, putting on clean uniforms upon arrival and the proper use of appropriate PPE.

As members of the British Institute of Cleaning Science (BICSc), we take cleaning and cleanliness extremely seriously. We use the highest-quality products and are following an enhanced programme of cleaning.

We understand how important visits are for everyone and are pleased that family and friends are able to enter our care homes, supported by testing, for regular visits to their loved ones. This follows a change in government guidance. 

Every care home resident can nominate two named visitors who will be able to see them regularly. Additionally, residents with the highest care needs will be able to nominate an essential care giver. 

We’re delighted that people living in our homes are able to have more regular, sustained and meaningful contact with a loved one. 

Alongside this, our homes continue to offer visits to other friends or family members with arrangements such as inside visiting spaces with a screen and outdoor or window visits. We will always permit visits in exceptional circumstances. We’ve also invested significantly in technology – such as Skype and FaceTime– so you can stay in regular touch. 

Of course, visiting remains subject to changes in government guidance and lockdown restrictions.

Each of our homes is different and you’ll have the opportunity to speak directly to the Manager of the care home you’re interested in.
 

During this difficult time, we’re keeping life as normal as possible so residents feel safe, secure, and happy. Which means your loved one can expect great fresh food, a wealth of activities and friendly company.

Residents continue to enjoy delicious, freshly-made meals every day, with a choice of menu daily, prepared by our expert catering teams.

Our creative activity programmes, developed by our in-house team of wellness coordinators, aims to keep residents as active and healthy as possible, should they wish to take part, ranging from person-centred activities to home-wide events.