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Coronavirus latest: Read our latest information here.

Norton House care home

10 Arneway Street, Westminster, Greater London, SW1P 2BG

0800 085 4147

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Norton House
Norton House
Norton House
Norton House
Norton House
Norton House
Norton House
Norton House
Norton House
Norton House

Welcome to Norton House

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A friendly and safe welcome

We’re vaccinated. Find out more, alongside all the measures in place to keep everyone safe.

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Anchor's Norton House care home in Westminster is a trusted provider of care for elderly people, and we offer support for older people who have residential and dementia care needs.

Our care home’s well trained and helpful staff provide 24-hour care and support to help you maintain your chosen lifestyle.

At Norton House, activities play an important role and we aim to enhance our residents’ quality of life, by providing a varied range of social activities.

We pride ourselves on the quality of our catering, with our chef preparing meals daily from fresh, seasonal ingredients.

Set in the heart of Westminster and located in its own private grounds, Norton House care home is close to local services and amenities, such as St James' Park, Horse Guards Parade, the National Gallery and Westminster Abbey.

In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with more than 50 years of experience.

Come and visit us at any time. We’re here to help and look forward to giving you a warm welcome.

Report published
17 Oct 2019
Good

The service at Norton House is performing very well

Read the report now
Results published
25 March 2019
908/1,000

In the latest Your Care Rating survey at Norton House

Read the report now
Independent reviews

Features of Norton House

Communal facilities

Shared facilities complementing each private residence:

  • Engaging activities programme
  • Communal lounge

Care and support

In addition to residential care, we also offer:

  • Personalised care plans

Food and dining

We promote wellbeing through a positive dining experience:

  • Communal dining area
  • Visitors are welcome to join residents for meals

Life at Norton House

At Norton House care home, we provide quality 24-hour residential care.

We support and develop our staff on an ongoing basis to enable them to provide the highest quality care for our residents.

At our home we have:
- A holistic therapy room
- A ‘pets are welcome’ policy by arrangement with the Manager
- A games room
- A hairdressing salon
- A lift to upper floors
- A personal laundry facility and laundry service
- A pay telephone or the facility for a private telephone line in each room.
- Regular religious services and meetings should you wish to take part
- Newspapers which can be ordered and delivered daily to your room
- Wheelchair access and car parking

Nearby facilities:
- Westminster town centre is three miles away and can be reached using excellent bus services
- The nearest hospital is St Thomas'
- Victoria Railway Station is two miles away
- A theatre, swimming pool, golf course and supermarket are less than three miles away

Norton House - Facilities

Norton House is a unique, purpose-built residence which was designed to provide social care. Set in a quiet location and in its own grounds, Norton House has single en-suite shower rooms. Each floor offers a variety of seating areas, including comfortable lounges equipped with television, video, hi -fi and refrigerators

Our home is fully furnished and decorated to a high standard with a call system which ensures that help is at hand 24 hours a day.

We also have:
- All rooms furnished with the following facilities: bed, chest of drawers, armchair, central heating, personalised call system, fitted carpet and easy access for wheelchair users
- Some rooms with views of the gardens
- A television point and connections for satellite and digital TV
- Tea-making facilities available to make drinks for you and your visitors

Other accommodation facilities include:
- Cosy lounges with TVs and quiet areas for reading and relaxing
- Bedrooms doors are fitted with a lock. A key can be provided to those who wish to have one.
- Bathrooms specially equipped so you can relax in comfort
- Safe, enclosed gardens

We encourage you to bring small personal items to enhance your room.

Norton House - Accommodation

We know how important mealtimes are to our residents, so we always try to make this a sociable and enjoyable experience, whilst recognising individual choice.

Norton House's Food Promise ensures all our menus offer freshly cooked, appetising and nutritionally balanced meals including:
- Home Cooked breakfast every day
- Wholesome homemade soup
- Freshly baked homemade cakes and biscuits
- Traditional Sunday Roast
- Fish and Chip Friday
- Chef’s speciality seasoned Jolllof Rice
- A variety of snacks available all day

Our Chefs understand the nutritional needs of older people and ensure that our meals are prepared using fresh, seasonal ingredients.

We serve tasty, wholesome dishes and involve residents in selecting our menus at a local level. We offer daily choice of meals and cater for special dietary needs and preferences, helping keep our residents healthy and well nourished.

Our care home organises and arranges a variety of opportunities for our residents to enjoy daily activities in our home and in the local community.

We work in partnership with the National Association for Providers of Activities for Older People (NAPA) and encourage activities that enhance our residents’ lifestyle, health and wellbeing.

Residents preferred activities, interests and ability are discussed when they move in and an agreed plan ensures that these requests are fulfilled (wherever possible). Our residents’ suggestions for activities also help shape the planning process.

We organise supervised day trips to leisure facilities and places of interest as well as social events in the home, including themed restaurant evenings, arts and crafts, quizzes and regular entertainers.

Norton House - Activities

Activities calendar

Day Morning Lunch Afternoon Evening
Monday Gentle exercise No activity Outing No activity
Tuesday Sing-a-long Church service (monthly) Outing No activity
Wednesday Armchair exercises No activity Games afternoon Cocktail party (monthly)
Thursday Bingo Church service (monthly) Games afternoon No activity
Friday Quiz Pet therapy (fortnightly) Games afternoon No activity
Saturday Games morning No activity Games afternoon No activity
Sunday Games morning No activity Games afternoon No activity

Health

At Norton House our caring and attentive staff work with our residents and their loved ones to create a detailed care plan which ensures our residents individual health and care needs are met.

We know how important it is to care for our residents with the dignity and respect they deserve and this is at the heart of what we do at Norton House care home.

Our health and social care partners include:
- A GP who is available on request
- A hairdresser visits every fortnight
- A chiropodist visits on request
- A dentist and optician who visit the home
- The district nurse and physiotherapist who visit by arrangement
- Holistic therapist visits can be arranged

Pricing information

We endeavour to be completely transparent about all our charges and fees. For further information please contact us.

How much does it cost?

Care homes

Call us to discuss your specific care needs today

What is included in care home fees?

For many people, moving to a care home is a big decision and it can be difficult to know where to start. Care home fees are based on a range of factors, including specific care needs, which can change over time.

Living in an Anchor care home you can be confident that a single fee covers the cost of your personally tailored 24 hour care and support, utility bills and meals, as well as a fantastic range of daily activities. In an Anchor care home our weekly charge includes:
- cost of personal care
- accommodation
- utilities e.g. heating and light
- all resident catering, meals, snacks and drinks
- laundry undertaken on the premises
- television licence, including for person use
- housekeeping services.

The following extra items and services are not covered by the weekly fees, however we can arrange for them to be provided (at an additional cost):
- professional hairdressing
- personal copies of newspapers or magazines
- personal purchases such as stationery, confectionery, toiletries etc.
- clothing, shoes and slippers
- dry cleaning
- private telephone line rental and calls and cable connections.

In the absence of free provision by the NHS, we can also arrange for the following healthcare services to be provided, these will be charged in addition to the weekly fees:
- chiropody
- optometry
- dentistry
- physiotherapy
- other privately arranged healthcare
- care staff accompaniment to regular medical appointments.

No upfront deposit is required at any of Anchor’s care homes to secure a room.

At Anchor we pride ourselves on offering a truly tailored approach to care and therefore need to fully understand your needs to provide you with an accurate fee estimate. Please call us to discuss your specific care needs today. Alternatively we welcome you to visit us to discuss your situation face-to-face.

Want more information on care home fees?

Learning about the different funding options available to you can also help you feel confident in your decisions. Anchor know that securing care home funding can sometimes appear a rather daunting task and so to help we have put together a free guide covering requesting assistance, top up fees and third-party payments.

Care home fees

At Norton House we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day.

We encourage visits to Norton House so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.


Felicia Imafidon

Felicia Imafidon

Care Home Manager

Our home offers a warm, safe and friendly environment with facilities to make you feel at home. I’m proud to say our professional caring team provide individually tailored care, excellent food, fun activities and plenty of good company. I look forward to showing you all our home has to offer.


Joanna Krokos

Deputy Manager

The team take great pride in the quality of care we offer our residents and welcome you to pop in and see our home for yourself.

What's happening at Norton House

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Norton House Twitter post
15 April 2021

Therapeutic Quiz sessions well involved by the residents #outstandingactivities https://t.co/urzUFIVZTA

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Norton House Twitter post
13 April 2021

Residents picking up autumn leaves - fruits during the Magic Table games #outstandingactivities https://t.co/XaCvJQaYCP

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Norton House Twitter post
13 April 2021

Active table games sessions #outstandingactivities https://t.co/KStIQ4wG2k

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Norton House Twitter post
12 April 2021

Active morning sessions #outstandingactivities https://t.co/YhDyxUTacH

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Norton House Twitter post
9 April 2021

Therapeutic Arts & Crafts sessions today at Norton house #outstandingactivities https://t.co/cPAH9nLMG5

twitter
News
9 April 2021

Anchor Hanover forms pioneering partnership to tackle climate change

Five of the UK’s leading housing associations have formed a pioneering partnership to improve the energy efficiency of their 300,000 homes for more than 600,000 customers, while creating new...

Norton House Twitter post
8 April 2021

Amusing table game sessions #outstandingactivies https://t.co/02NmxYCrhT

twitter
Norton House Twitter post
8 April 2021

Bingo game Morning at Norton https://t.co/SeTBqLq0yc

twitter
Norton House Twitter post
7 April 2021

Exercise class at Norton this morning 💪 https://t.co/jwBQZuouK4

twitter
News
7 April 2021

New research exposes UK’s reluctance to talk about dementia

New research by Anchor Hanover has revealed the nation’s lack of awareness of the prevalence of dementia, and our deep-rooted reluctance to think and talk about it.

Norton House Twitter post
6 April 2021

Delicious chocolate eggs and an amazing lunch to treat our customers at Norton on Easter Sunday 🌸🥚 https://t.co/JAuQIfEd7w

twitter
News
30 March 2021

Anchor Hanover announces new landmark £300m sustainable and unsecured refinancing

Anchor Hanover Group, England’s largest not-for-profit provider of housing and care for older people, has completed an innovative refinancing of its bank debt which sets two new benchmarks for the...

Norton House Twitter post
26 March 2021

Staff and residents at Norton House started to receive their second dose of #CovidVaccine this morningStaff and residents at Norton House started to receive their second dose of COVID vaccine this morning https://t.co/Moi3vsCBBO

twitter
News
25 March 2021

UK’s first purpose-built LGBT+ Extra Care housing facility moves forward in Manchester

Proposals to deliver the UK’s first purpose built and co-produced LGBT+ older person’s housing scheme have taken a leap forward as Anchor Hanover has been chosen as preferred partner to deliver it.

Norton House Twitter post
25 March 2021

Bingo Time at Norton https://t.co/ue9nUcZboa

twitter
Norton House Twitter post
24 March 2021

Therapeutic Keep Fit Activity at Norton today https://t.co/kOR0Cdohnr

twitter
News
19 March 2021

Anchor Hanover signs up to Disability Confident Scheme

Anchor Hanover, England’s largest not-for-profit provider of specialist housing and care for people in later life, have joined the Disability Confident 2021 scheme.

News
19 March 2021

National Day of Reflection

Tuesday 23rd March marks the anniversary of the first coronavirus lockdown. The charity Marie Curie is launching a National Day of Reflection on this day, to remember those...

Norton House Twitter post
18 March 2021

It's a Bingo Game morning at Norton House https://t.co/mxTt3zzi3o

twitter
Norton House Twitter post
17 March 2021

https://t.co/sIfMFmHSGo

twitter

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A safe welcome

Staying safe icon

Staying safe

We continue to welcome new residents to our home safely. We regularly test residents and colleagues, have received Covid-19 vaccinations and are well equipped with high-quality personal protective equipment (PPE).

Staying clean icon

Staying clean

We ensure a sterile environment with regular deep-cleaning and are committed to protecting everyone living and working in our home through robust infection-control measures.

Staying in touch icon

Staying in touch

We maintain regular contact with families and are doing everything we can to enable residents to see relatives and loved ones wherever it is safe to do so. We also offer virtual show rounds to those considering our home.

Useful information

To start your enquiry simply click 'Make Enquiry' and call us or complete an enquiry form.

 

We’ll provide you with full details of the home, along with any other information you’d like such as sample menus and activity schedules.

While we can’t currently invite you to visit in person, a member of our friendly team can offer you a virtual show round, a video call or a FaceTime appointment, where you can speak to them one-to-one and take a look around the home and any rooms that are available.

We’re keen to show you what daily life is like here and for you to meet the staff providing care. You can also see for yourself the measures we’ve put in place to keep residents safe.

If you wish to take your enquiry further, an assessment will take place to make sure we can meet your loved one’s care needs. This will be arranged in a safe way by the senior care management team at the home and may be conducted virtually or at a safe social distance with the staff member wearing the required PPE.

Ensuring residents’ safety and wellbeing is our absolute priority.

We’ll put together a comprehensive settling-in programme with you and your loved one, designed entirely around their needs. This provides a dedicated package of one-to-one activities and support that minimises any potential risk of cross-infection while settling into the home.

We understand how important visits are and are pleased that government guidelines allow residents to nominate a single named person who can visit regularly during this period, supported by testing.

We’ll use this time to get to know each other and, most importantly, ensure there are plenty of opportunities to maintain regular contact with other family and friends using the latest video call technology. 

Our chef will arrange delicious meals to suit your loved one’s preferences and dietary requirements and discuss our menus going forward. And, from day one of moving in, our housekeeping teams make sure bedrooms and laundry services are tailored to their needs.

The home manager will discuss every area of moving-in with you in detail to make sure you and your loved one know exactly what to expect and feel confident and welcomed when they come to live with us

Our homes were among the first in the country to take part in the government’s care home testing programme in July 2020 – and we’ve been regularly testing colleagues and residents since.

  • All care home colleagues are routinely tested twice every week.
  • All residents are tested on admission to the home and then routinely. 

With residents’ safety and wellbeing our absolute priority, we want to assure you that we’re doing everything possible to prevent coronavirus entering our homes.

We are pleased that care home residents and workers have been prioritised to receive the COVID-19 vaccine.

The roll-out to Anchor care homes is underway with vaccination teams having visited every home and all residents having been offered a first vaccine. Vaccination teams are now in the process of revisiting homes to administer the second vaccine.

All new residents will also be prioritised for a vaccination on move-in.

Each of our homes is different so please speak directly to the manager of the care home you’re interested in.

Like any other infectious disease, coronavirus can be prevented from spreading with the right training, equipment and infection-control measures.

We are well equipped and have good stocks of high-quality personal protective equipment (PPE) which complies with government requirements.

Our in-house team are highly trained and experienced in ensuring a clean and safe environment and committed to protecting everyone living and working in our home through the consistent use of infection control measures. These measures include regular hand washing, social distancing, putting on clean uniforms upon arrival and the proper use of appropriate PPE.

As members of the British Institute of Cleaning Science (BICSc), we take cleaning and cleanliness extremely seriously. We use the highest-quality products and are following an enhanced programme of cleaning.

We understand how important visits are for everyone and are pleased that family and friends are able to enter our care homes, supported by testing, for regular visits to their loved ones. This follows a change in government guidance. 

Every care home resident can nominate two named visitors who will be able to see them regularly. Additionally, residents with the highest care needs will be able to nominate an essential care giver. 

We’re delighted that people living in our homes are able to have more regular, sustained and meaningful contact with a loved one. 

Alongside this, our homes continue to offer visits to other friends or family members with arrangements such as inside visiting spaces with a screen and outdoor or window visits. We will always permit visits in exceptional circumstances. We’ve also invested significantly in technology – such as Skype and FaceTime– so you can stay in regular touch. 

Of course, visiting remains subject to changes in government guidance and lockdown restrictions.

Each of our homes is different and you’ll have the opportunity to speak directly to the Manager of the care home you’re interested in.
 

During this difficult time, we’re keeping life as normal as possible so residents feel safe, secure, and happy. Which means your loved one can expect great fresh food, a wealth of activities and friendly company.

Residents continue to enjoy delicious, freshly-made meals every day, with a choice of menu daily, prepared by our expert catering teams.

Our creative activity programmes, developed by our in-house team of wellness coordinators, aims to keep residents as active and healthy as possible, should they wish to take part, ranging from person-centred activities to home-wide events.

Getting here

Norton House

10 Arneway Street, Westminster, Greater London, SW1P 2BG

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Norton House

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Felicia Imafidon
Care Home Manager

0800 085 4147

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