Off Parvis Road, West Byfleet, Surrey, KT14 6EY
Welcome to West Hall
A friendly and safe welcome
Find out how we are welcoming new residents into our home, alongside the measures in place to keep everyone safe.
West Hall care home in West Byfleet, Surrey is Anchor's flagship care home.
At West Hall we have created a modern, high-quality care home fit for the demands and expectations of the 21st century. The unique appearance and design, our professionally qualified staff and our state-of-the-art facilities creates a standard of care that is dignified and personal and encourages an active, independent life.
Our listed Manor House has been refurbished and boasts a wide range of facilities, such as a hair and beauty salon, library, quiet room and both a bistro and private dining facility. Situated in the stunning surroundings of the Surrey greenbelt, West Hall also offers extensive landscaped gardens and wonderful, uplifting views.
West Hall’s excellent facilities are complemented by a wealth of meaningful activities and living here you’ll always find plenty to do.
Residents live in small groups in three specially built residences radiating out from the Manor House. Each have large individual bedrooms and shared living and eating areas. The aim is to have a real sense of community for residents at West Hall by offering a wide range of social activities and encouraging independence and choice.
At Anchor, we have a long history of caring for older people and we put our residents at the heart of everything we do. In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with 50 years of experience. West Hall, and the specially tailored residential care we provide here, is the result of this approach, carefully conceived with all our experience and passion, to meet the needs and expectations of the next generation of older people.
If you are looking for a home for yourself or a loved one, why not find out more about what West Hall has to offer.
At West Hall we are passionate about how we care for our residents. Our dedicated staff provide all residents with exactly the right level of care and support to ensure you continue to enjoy maximum independence, knowing that all the help and assistance you could ever need is always nearby.Find out more
Our vision for West Hall is to lead the way in retirement care, and for residents to enjoy life at one of the country’s finest care homes. We have created a modern, high-quality care home, unique in appearance and situated in stunning surroundings. With a lively community and state-of-the-art facilities, West Hall offers a unique living experience.Find out more
Making the move
Anchor know that moving to a care home is a big decision and can often be triggered by a life-changing event. With years of experience providing support and care to older people, our warm and friendly staff are committed to helping each resident through the transition and making the move to West Hall as easy as possible.Find out more
Features of West Hall
Shared facilities complementing each private residence:
- Engaging activities programme
- Communal lounge
- Hobby / craft room
- Hairdressing salon
Care and support
In addition to residential care, we also offer:
- Respite care
- Palliative care
- Dementia care
- Convalescence care
- Parkinson's disease
Food and dining
We promote wellbeing through a positive dining experience:
- Communal dining area
- Nutrition and hydration stations
- Private dining area
- Visitors are welcome to join residents for meals
Life at West Hall
You’ll always find plenty to do at West Hall. With a host of leisure activities for you to take part in, our home has a great community feel where people engage with their fellow residents, families and friends, and continue doing all the things they usually enjoy in a supportive environment.
With social events in the home and the local community arranged in collaboration with residents, you can make your life at West Hall a hive of activity or as gentle as you wish.
Favourite activities, personal interests and ability are discussed when you move in and using this information helps us create a stimulating events and activities calendar matching individual residents’ interests and needs.
The home’s wide range of facilities and its unique design support our approach to activities, with several dedicated activity areas at West Hall including an arts and crafts room which has cooking facilities, a library, garden and a spa.
We know how important it is to maintain close bonds with the people in your life. At West Hall, your visitors are always welcome at any time, including mealtimes and to take part in activities.
|Games morning||Music session||Coffee afternoon||Games afternoon|
|Extend exercise||Shopping||Cake Making||Quiz|
|Word games||Coffee afternoon||Flower arranging||Music session|
|Games Cafe||Nature walk||Sing-a-long||Arts & crafts|
|Games morning||Day trip||Coffee afternoon||Movies|
|No activity||Entertainment afternoon||Entertainment afternoon||No activity|
|Jigsaw puzzles||No activity||Movies||No activity|
At West Hall we have a caring team of well qualified professionals, passionate about what they do and dedicated to ensuring our residents always feel confident that they can rely on a friendly face and helping hand 24-hours a day.
We encourage visits to West Hall so you can meet our team and get a feel of what it would be like to live here. You will be able to look around, meet other residents, find out what goes on and ask any questions you may have. It is important to us that you make the right decision and are happy with your choice of new home.
The friendly team at West Hall care home would love the chance to show you what our home has to offer here in Surrey. Here are just a few of the people you may meet on a visit to our home:
Customer Relations Manager
Everyone here at West Hall welcomes you to stop by for a visit. We are happy to show you what our unique care home can offer, talk you through the high quality care and support and show you round the first class facilities.
Jason has a wealth of experience managing services across a range of different sectors and brings his passion for great food to West Hall. After starting his career as a chef for Waverley Inns, Jason became an area manager responsible for 16 public houses. He moved on to Sodexho Catering and worked in military kitchens in both Hampshire and Surrey, at times cooking for up to 950 service personnel. Jason was then offered a position with Harrison Catering at Claremont Fan Court School in Esher, before gaining experience at Hampton Care nursing home. Jason found working in the care home hugely satisfying and firmly believes that high quality catering using fresh local produce can really make a difference to quality of life.
As West Hall’s Maintenance Manager, Mark is focused on providing residents with real peace of mind, working hard to ensure the home is well maintained at all times. Mark started his career as an apprentice hard and soft Landscaper and quickly went on to become a Head Groundsman. Keen to expand his skills, Mark decided to train as a Carpenter Joiner, and over the years worked for several companies on an array of projects including new builds and refurbishments as a Site Manager. Mark joined Anchor in January 2012 and really enjoys his current role at West Hall.
A safe welcome
We only welcome new residents where it is completely safe to do so. Our home has whole-home testing, is well equipped and has a good stock of high quality personal protective equipment (PPE).
We ensure a sterile environment with regular deep-cleaning and are committed to protecting everyone living and working in our home through robust infection control measures.
Staying in touch
We maintain regular contact with families and do everything we can to ensure residents stay in touch with those closest to them. We also offer virtual show arounds to those considering our home.
To start your enquiry, click 'Make Enquiry' and call us or complete an enquiry form. We’ll take your details and you’ll be able to speak to a senior member of our care team and request a brochure.
While we cannot currently invite you in for a visit, a member of our team can offer you a virtual show round, a video call or a FaceTime appointment, where you can speak to them one-on-one see the home and any rooms that are available.
If you wish to take your enquiry further, an assessment will take place to make sure we can meet you or your loved one’s care needs. This will be arranged in a safe way by the senior care management team at our home and may be conducted virtually or at a safe social distance with the staff member wearing the required PPE.
Keeping residents safe is our absolute priority. This means limiting the potential for cross-infection by supporting you or your loved one to live separately from other residents for the first two weeks of moving.
We’ll put together a comprehensive welcome programme designed entirely around you or your loved one. We’ll use this time to get to know each other and, most importantly, ensure there are plenty of opportunities to maintain regular contact with family and friends using the latest video call technology. After these first two weeks, we’ll introduce you or your loved one to the rest of the home, our friendly team and fellow residents. You can rest assured for these first two weeks that we’ll be here to support you or your loved one every step of the way.
Like any other infectious disease, Covid-19 can be prevented from spreading with the right training, equipment and infection control measures.
We are well equipped and have good stocks of high quality personal protective equipment (PPE) which comply with government requirements.
Our in-house team are highly trained and experienced in ensuring a clean and sterile environment and committed to protecting everyone living and working in our home through the consistent use of infection control measures. These measures include regular hand washing, social distancing (and where not possible, PPE is worn by colleagues), putting on clean uniforms upon arrival and the proper use of appropriate PPE.
As members of the British Institute of Cleaning Science (BICSc), we take cleaning and cleanliness extremely seriously. We use the highest quality products and are currently following an enhanced programme of cleaning.
During this difficult time, we’re keeping life as normal as possible so residents feel safe, secure, and happy. Which means you or your loved one can expect great fresh food, a wealth of activities and friendly company.
To make sure everyone can continue enjoying their hobbies, interests and a range of entertainment we have created a Welfare Assistant role to provide an extra pair of hands to keep life vibrant and fun.
And while visits from loved ones are still limited, we maintain regular contact with families and do everything we can to make sure residents stay in touch with those closest to them.
Off Parvis Road, West Byfleet, Surrey, KT14 6EY